Terms of Use

Last Updated: September 29, 2026

Agreement to Terms

By accessing or using the Canopy-stag website and services, you agree to be bound by these Terms of Use and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using or accessing our services.

Service Description

Canopy-stag Limited provides coordination and facilitation services to assist individuals in recovering bank cards that have been retained by ATM machines in the United Kingdom. Our services include:

• Identifying and contacting ATM operators on your behalf
• Coordinating with banking institutions for card recovery
• Facilitating expedited replacement card services
• Providing consultation on ATM card retention prevention

Service Limitations

You acknowledge and agree that:

• We are a coordination service, not the operator of ATM machines or a banking institution
• Card recovery timelines depend on third-party ATM operators and their service schedules
• We cannot guarantee successful card recovery in all situations
• Some ATM operators may have policies preventing immediate card release
• Service fees are charged for coordination efforts regardless of outcome
• We do not provide legal, financial, or banking advice

User Responsibilities

When using our services, you agree to:

• Provide accurate and complete information about your card retention incident
• Respond promptly to our communications and requests for additional information
• Verify your identity through the methods we prescribe
• Cooperate with ATM operators and banking institutions as needed
• Not misrepresent your identity or authorization to recover a specific card
• Use our services only for lawful purposes

Fees and Payment

Service fees are clearly stated on our website and confirmed before you engage our services. By submitting a service request, you agree to pay the applicable fees.

Important fee provisions:

• Fees are charged for coordination efforts, not solely for successful recovery
• Payment is required before we initiate recovery procedures
• Fees are non-refundable except as required by law
• Additional fees may apply for complex cases requiring extraordinary coordination efforts
• All fees are stated in British Pounds (GBP) and include applicable taxes

No Guarantee of Results

While we maintain relationships with ATM operators and employ effective coordination strategies, we cannot guarantee specific outcomes. Card recovery depends on factors including:

• ATM operator policies and service schedules
• Location accessibility
• Machine service frequency
• Banking institution procedures
• Technical complications with the specific ATM

Our obligation is to make reasonable efforts to facilitate recovery, not to ensure success.

Limitation of Liability

To the fullest extent permitted by law, Canopy-stag Limited shall not be liable for:

• Delays caused by third-party ATM operators or banking institutions
• Inability to recover cards due to operator policies or technical limitations
• Any indirect, incidental, special, or consequential damages
• Loss of profits, revenue, data, or business opportunities
• Damages exceeding the fees paid for the specific service

Indemnification

You agree to indemnify and hold harmless Canopy-stag Limited, its directors, employees, and agents from any claims, damages, losses, or expenses arising from:

• Your use of our services
• Your violation of these terms
• Your violation of any rights of another person or entity
• Any fraudulent or unauthorized card recovery attempts

Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of Canopy-stag Limited and protected by intellectual property laws. You may not:

• Reproduce, duplicate, or copy material from our website for commercial purposes
• Redistribute content without our express written permission
• Use our branding or trademarks without authorization

Privacy and Data Protection

Your use of our services is also governed by our Privacy Policy. We collect and process personal data in accordance with UK GDPR and the Data Protection Act 2018. Please review our Privacy Policy for detailed information.

Third-Party Services

Our services require coordination with third-party ATM operators and banking institutions. We are not responsible for:

• The actions, policies, or service quality of these third parties
• Changes to third-party procedures that affect recovery timelines
• Third-party errors or negligence

Service Availability

We strive to maintain continuous service availability but do not guarantee uninterrupted access to our website or services. We reserve the right to:

• Suspend or modify services for maintenance or updates
• Discontinue services with reasonable notice
• Refuse service to any individual at our discretion

Termination

We may terminate or suspend your access to our services immediately, without prior notice or liability, for any reason, including breach of these Terms of Use.

Upon termination, your right to use our services will immediately cease. Provisions regarding limitation of liability, indemnification, and dispute resolution shall survive termination.

Governing Law and Jurisdiction

These Terms of Use are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these terms or our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Dispute Resolution

If you have a complaint about our services, please contact us first to attempt resolution:

Email: [email protected]

We will make reasonable efforts to resolve disputes informally. If informal resolution is unsuccessful, disputes may be brought before the appropriate courts as specified above.

Severability

If any provision of these Terms of Use is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

Entire Agreement

These Terms of Use, together with our Privacy Policy and any other legal notices published on this website, constitute the entire agreement between you and Canopy-stag Limited regarding use of our services.

Waiver

Our failure to enforce any right or provision of these Terms of Use will not be considered a waiver of those rights. Any waiver of any provision must be in writing and signed by an authorized representative of Canopy-stag Limited.

Changes to Terms

We reserve the right to modify these Terms of Use at any time. Material changes will be notified through our website with an updated "Last Updated" date. Your continued use of our services after changes become effective constitutes acceptance of the revised terms.

Force Majeure

We shall not be liable for any failure or delay in performing our obligations due to circumstances beyond our reasonable control, including acts of God, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, strikes, or shortages of transportation, facilities, fuel, energy, labor, or materials.

Consumer Rights

Nothing in these Terms of Use affects your statutory rights as a consumer under UK law. These terms do not exclude or limit our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by law.

Contact Information

For questions about these Terms of Use, please contact us:

Canopy-stag Limited
42 Kingsway Terrace
Birmingham, B15 3TN
United Kingdom
Email: [email protected]